ServiceNow Practice
ServiceNow & Agentic AI
We implement, customize and extend ServiceNow — from ITSM/HRSD to autonomous AI agents that resolve 90% of P3/P4 incidents without human intervention. Full stack: ITSM, ITOM, HRSD, CSM, Portal, Now Assist, Agentic AI.
70%MTTR ↓
90%P3/P4 Auto
8K+Employees
$2M+Saved / yr
Modules
ITSM / ITOM
HRSD / CSM
Service Portal
Agentic AI
2 Architects · 5 ITSM · 3 HRSD · 3 AI/NLU
What We Do for Clients
Our ServiceNow Service Offerings
ITSM Implementation & Optimization
We implement Incident, Problem, Change, Request on ServiceNow. CMDB design, SLA policies, assignment rules, Performance Analytics dashboards — aligned to ITIL.
Fully configured ITSM. CMDB with discovery. SLA per priority. Assignment with load balancing. PA dashboards. KB with smart search.
IncidentProblemChangeCMDBSLA
Agentic AI & Self-Healing IT
We deploy autonomous AI agents — ITOM events → Now Assist classification → CMDB root cause → auto-runbook → verification. Humans handle P1/P2 with pre-populated AI context.
2,000+ servers. 90% P3/P4 auto. 70% MTTR ↓. $2M+ savings. 24/7 autonomous. NOC freed for strategic work.
Now AssistAI AgentsAuto-RunbookCMDB RCA
HRSD & Employee Service Hub
Unified portal — IT + HR + Facilities + Finance. NLU Virtual Agent for leave, payslips, IT resets. GenAI Now Assist for summarization and auto-triage.
8,000+ employees across India + ME. 45% tickets ↓. NPS 82. 4-min L0 resolution. 200+ catalog items. 500+ KB articles.
HRSDVirtual AgentEmployee CenterMulti-Region
Service Portal Design
Custom branded portals with responsive catalog, dynamic forms, Angular widgets. Virtual Agent embedded. Mobile-first with Now Mobile. 200+ items, smart KB search.
Branded responsive portal. Service catalog. Dynamic forms. Custom widgets. KB with AI search.
Custom ThemeCatalogWidgetsMobile
ITOM & Event Management
Integrate with Datadog, Splunk, Dynatrace, Azure Monitor. Event-to-incident correlation. Threshold alerting. Foundation for agentic AI auto-remediation.
Alert rules from 10+ sources. Correlation + dedup. Discovery for CMDB. Foundation for autonomous agents.
Event MgmtDatadogSplunkCorrelation
Integration Hub & Flow Designer
Spokes for SAP, Azure AD, Slack/Teams, Jira, Datadog. Custom REST/SOAP via MID Server. Flow Designer for automated processes and cross-system orchestration.
SAP (OData) · Azure AD (SAML) · Datadog/Splunk (Event API) · Slack/Teams · Jira (bi-dir) · Custom REST/SOAP.
SpokesFlow DesignerMID ServerBi-Dir