Real Outcomes. Measurable Results.

Built an AI-powered document processing platform for a large financial services group. Automated extraction, classification and routing of 50+ document types across 12 business units — replacing manual review with Azure AI Document Intelligence and Power Automate workflows.

Designed and deployed an enterprise-wide citizen developer program with a self-service portal, governance guardrails, CoE dashboard and training academy — enabling 500+ citizen developers to build safely while IT retains control.

Implemented an agentic AI operations framework on ServiceNow ITOM that detects, diagnoses and remediates infrastructure incidents autonomously — reducing MTTR by 70% and auto-resolving 90% of P3/P4 incidents without human intervention.

Unified HR and IT service delivery for an 8,000-employee enterprise on ServiceNow HRSD and ITSM. Deployed a conversational AI portal with Now Assist, reducing ticket volume by 45% and achieving an NPS of 82 within six months.

Built a unified call-desk and workflow platform for a major BFSI client — integrating 50+ APIs, 450 action objects and 10,000+ end users across branches. Delivered in 30 weeks on OutSystems with full mobile support.

Delivered Bahrain's first Open Banking-integrated government platform for Tamkeen, replacing end-of-life legacy systems. 15x faster processing, 60% cost reduction and full regulatory compliance — setting a new benchmark for GovTech in the region.